NJIPENS Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

Our Commitment to Your Privacy

At NJIPENS, we believe in crafting not just exceptional leather goods, but also exceptional trust. Just as we’ve protected the secrets of our time-honored leatherworking techniques for over 50 years, we are equally committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://njipens-bag.com/ or purchase our handcrafted products.

Information We Collect

Personal Information You Provide

When you engage with NJIPENS, we may collect:

  • Contact Information: Name, email address, phone number, and mailing address
  • Payment Information: Credit card details, billing address (processed securely through our payment partners)
  • Order Information: Product preferences, customization requests, shipping preferences
  • Communication Records: Messages you send us, customer service interactions
  • Account Information: Username, password, and profile preferences if you create an account

Automatically Collected Information

When you visit our website, we automatically collect:

  • Technical Information: IP address, browser type, operating system, device information
  • Usage Data: Pages visited, time spent on site, click patterns, referring websites
  • Cookies and Tracking: Small files stored on your device to enhance your browsing experience

How We Use Your Information

We use your information to:

Fulfill Your Orders

  • Process and ship your custom leather goods
  • Communicate order status and shipping updates
  • Handle returns, exchanges, and warranty claims
  • Provide customer support

Enhance Your Experience

  • Personalize product recommendations
  • Remember your preferences for future visits
  • Improve our website functionality and user experience
  • Customize marketing communications

Business Operations

  • Analyze website usage and customer trends
  • Prevent fraud and ensure transaction security
  • Comply with legal obligations
  • Protect our business interests and rights

Information Sharing and Disclosure

We Share Information With:

Service Providers: Trusted partners who help us operate our business, including:

  • Payment processors (Stripe, PayPal)
  • Shipping companies (FedEx, UPS, USPS)
  • Email service providers
  • Website hosting and analytics services

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

We Do NOT:

  • Sell your personal information to third parties
  • Share your information for others’ marketing purposes
  • Use your data in ways inconsistent with this policy

Data Security and Protection

Our Security Measures

As craftsmen who understand the value of protection, we employ industry-standard security measures:

  • Encryption: All sensitive data is encrypted during transmission
  • Secure Storage: Personal information is stored on secure servers
  • Access Controls: Limited access to authorized personnel only
  • Regular Monitoring: Continuous monitoring for suspicious activity
  • PCI Compliance: Full compliance with payment card industry standards

Your Role in Security

  • Use strong, unique passwords for your account
  • Keep your login credentials confidential
  • Report any suspicious activity immediately
  • Log out of your account when using shared devices

Your Privacy Rights

Access and Control

You have the right to:

  • Access: Request a copy of the personal information we have about you
  • Update: Correct or update your personal information
  • Delete: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Portability: Request your data in a portable format

How to Exercise Your Rights

To exercise these rights, contact us at:

  • Email: bravezu165@gmail.com
  • Mail: NJIPENS Privacy Team, 6 Crown Street, London WC2B 8FE, United Kingdom
  • Phone: +86-16616610311

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality (shopping cart, checkout process)

Performance Cookies: Help us understand how visitors use our site (Google Analytics)

Preference Cookies: Remember your settings and preferences

Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links and Services

Our website may contain links to third-party sites (social media, shipping tracking, etc.). This Privacy Policy does not apply to these external sites. We encourage you to review their privacy policies before providing any personal information.

International Users

NJIPENS is based in the United Kingdom. If you are accessing our services from outside the UK, please note that your information may be transferred to, stored, and processed in the United Kingdom and other countries where our servers are located and our operations are conducted.

Children’s Privacy

NJIPENS does not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

As our business grows and evolves, like the patina on our leather goods, this Privacy Policy may change. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of material changes via email (if we have your email address)
  • Provide prominent notice on our website for significant changes

Contact Us

Privacy Questions or Concerns

NJIPENS Privacy Team
6 Crown Street
London WC2B 8FE
United Kingdom

Email: bravezu165@gmail.com
Phone: +86-16616610311
Business Hours: Monday-Friday, 9 AM – 9 PM GMT
Saturday-Sunday: Closed

General Customer Service

Email: bravezu165@gmail.com
Phone: +86-16616610311
Website: https://njipens-bag.com/

State-Specific Privacy Rights

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation:

  • Lawful basis for processing your data
  • Right to withdraw consent
  • Right to data portability
  • Right to lodge a complaint with supervisory authorities

At NJIPENS, your trust is as important to us as the quality of our craftsmanship. Just as we’ve spent over 50 years perfecting our leather goods, we are committed to continuously improving how we protect and honor your privacy.

Chase Beauty, Create Original – Protect Privacy

This Privacy Policy was last updated on January 1, 2024, and is effective immediately.