NJIPENS Terms of Service
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Welcome to NJIPENS
Welcome to NJIPENS (https://njipens-bag.com/), where tradition meets excellence in handcrafted leather goods. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products. Just as we’ve crafted each leather piece with care and precision for over 50 years, we’ve crafted these terms to ensure a clear understanding between us.
By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our services.
About NJIPENS
NJIPENS is operated by:
Company Information:
6 Crown Street
London WC2B 8FE
United Kingdom
Contact:
Email: bravezu165@gmail.com
Phone: +86-16616610311
Website: https://njipens-bag.com/
1. Acceptance of Terms
By placing an order, creating an account, or using our website, you confirm that:
- You are at least 18 years old or have parental consent
- You have the legal capacity to enter into binding contracts
- All information you provide is accurate and truthful
- You agree to comply with all applicable laws and regulations
2. Product Information and Availability
Our Commitment to Quality
Every NJIPENS product is handcrafted with traditional techniques passed down through generations. We strive for accuracy in all product descriptions, but please note:
- Product Variations: As handcrafted items, slight variations in color, texture, and finish are natural and add to each piece’s unique character
- Photography: Product images are for illustration purposes; actual colors may vary due to monitor settings
- Availability: Products are subject to availability and may be discontinued without notice
- Pricing: All prices are in USD and subject to change without notice
Product Categories
Our current collection includes:
- Leather Bags (Classic models, New product series)
- Briefcases and Professional Bags
- Casual and Lifestyle Bags
- Custom and Bespoke Items
3. Ordering and Payment
Order Process
- Product Selection: Choose your desired items and add them to your cart
- Checkout: Provide accurate shipping and billing information
- Payment: Complete payment using our secure payment system
- Confirmation: Receive order confirmation via email
Payment Terms
- Accepted Methods: Major credit cards, PayPal, and other secure payment methods
- Currency: All transactions are processed in USD
- Payment Security: We use industry-standard encryption for all transactions
- Order Confirmation: Orders are confirmed only after successful payment processing
Pricing and Availability
- Prices range from $329 to $679 USD for our current collection
- Special pricing may apply for custom orders
- All prices include applicable taxes where required
- We reserve the right to correct pricing errors
4. Shipping and Delivery
Processing Time
- Standard Items: 2-5 business days processing
- Custom Items: 2-4 weeks crafting time
- Peak Seasons: Extended processing times may apply during busy periods
Shipping Options
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
- International Shipping: Available worldwide with varying delivery times
Delivery Terms
- Risk of Loss: Title and risk of loss pass to you upon shipment
- Delivery Address: You are responsible for providing accurate delivery information
- Failed Delivery: Additional charges may apply for redelivery attempts
- Tracking: Tracking information will be provided when available
5. Returns and Refunds
Our Return Policy
We stand behind the quality of our craftsmanship. You may return items within 30 days of delivery under the following conditions:
Eligible Returns
- Defective Items: Manufacturing defects or damage during shipping
- Wrong Item: If we shipped an incorrect item
- Dissatisfaction: Standard items in original condition
Non-Returnable Items
- Custom Orders: Personalized or bespoke items cannot be returned unless defective
- Used Items: Items showing signs of wear or use
- Damaged Items: Items damaged by customer misuse
Return Process
- Contact Us: Email bravezu165@gmail.com within 30 days
- Return Authorization: Receive return shipping instructions
- Ship Item: Package securely and ship to our designated address
- Processing: Refunds processed within 5-10 business days after receipt
Refund Terms
- Method: Refunds issued to original payment method
- Amount: Full purchase price minus original shipping (unless item is defective)
- Return Shipping: Customer responsible unless item is defective or incorrect
6. Intellectual Property Rights
Our Rights
- NJIPENS Brand: All NJIPENS trademarks, logos, and brand elements are our exclusive property
- Design Rights: Original designs, patterns, and crafting techniques are protected
- Website Content: All text, images, and content on our website are protected by copyright
- Product Photography: All product images are our exclusive property
Your Rights
- Personal Use: You may use our website for personal, non-commercial purposes
- Sharing: You may share our content with proper attribution
- Restrictions: You may not reproduce, distribute, or modify our content for commercial use
7. User Responsibilities
Account Security
- Password Protection: Maintain the confidentiality of your account credentials
- Authorized Use: You are responsible for all activities under your account
- Notification: Immediately notify us of any unauthorized use
Prohibited Activities
You agree not to:
- Use our website for any unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Submit false or misleading information
- Violate any applicable laws or regulations
Content Submissions
If you submit reviews, photos, or other content:
- You grant us permission to use such content for marketing purposes
- You confirm that the content is original and does not violate any rights
- We reserve the right to remove any inappropriate content
8. Disclaimer of Warranties
Product Warranties
- Craftsmanship: We warrant our products against manufacturing defects for 1 year
- Material Quality: We use premium materials and stand behind their quality
- Normal Wear: Natural aging and patina development are not considered defects
Website Disclaimer
OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- Merchantability or fitness for a particular purpose
- Accuracy or completeness of information
- Uninterrupted or error-free operation
- Security or virus-free operation
9. Limitation of Liability
Liability Limits
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Consequential Damages: We are not liable for any indirect, incidental, or consequential damages
- Maximum Liability: Our total liability shall not exceed the amount you paid for the specific product or service
- Time Limit: Claims must be brought within one year of the event giving rise to the claim
Exceptions
These limitations do not apply to:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by law
10. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters or extreme weather
- Government actions or regulations
- Labor disputes or strikes
- Supply chain disruptions
- Pandemic or health emergencies
11. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at https://njipens-bag.com/privacy-policy/
12. Governing Law and Dispute Resolution
Applicable Law
These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles.
Dispute Resolution
- Informal Resolution: We encourage you to contact us first to resolve any disputes
- Mediation: If informal resolution fails, disputes may be resolved through mediation
- Jurisdiction: Any legal proceedings shall be conducted in the courts of London, United Kingdom
Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
13. Modifications to Terms
Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
Notification
- Material Changes: We will provide prominent notice of significant changes
- Continued Use: Your continued use of our services after changes constitutes acceptance
- Version Control: We will maintain the effective date of current terms
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and NJIPENS.
16. Contact Information
For questions about these Terms of Service, please contact us:
NJIPENS Customer Service
6 Crown Street
London WC2B 8FE
United Kingdom
Email: bravezu165@gmail.com
Phone: +86-16616610311
Website: https://njipens-bag.com/
Business Hours:
Monday – Friday: 9:00 AM – 9:00 PM GMT
Saturday – Sunday: Closed
17. Special Terms for Custom Orders
Custom Product Process
- Consultation: Initial discussion of design requirements
- Quote: Detailed pricing and timeline provided
- Deposit: 50% deposit required to begin work
- Progress Updates: Regular updates throughout the crafting process
- Final Payment: Balance due before shipping
Custom Product Terms
- Timeline: Custom orders typically require 2-4 weeks
- Changes: Modifications after production begins may incur additional costs
- Approval: Customer approval required at key milestones
- No Returns: Custom items cannot be returned unless defective
Newsletter and Communications
By providing your email address, you consent to receive:
- Order confirmations and shipping updates
- Product announcements and special offers
- Newsletter content about our craftsmanship and heritage
You may unsubscribe at any time using the link provided in our emails.
At NJIPENS, we believe in building lasting relationships through exceptional craftsmanship and transparent business practices. These Terms of Service reflect our commitment to fairness, quality, and the timeless values that have guided us for over five decades.
Chase Beauty, Create Original – Build Trust
These Terms of Service were last updated on January 1, 2025, and are effective immediately.
